Refund policy
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Returns & Exchanges
- *SIZING ISSUES: Most Gigi Pip hats have an adjustable inner band. Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. Please visit Hat Sizing 101 for more information.
- Please initiate your return or exchange HERE within 30 days of delivery
- All returns and exchanges must be submitted through the above portal.
Exchanges
Our goal is to get you into a hat you are happy and confident in! You can exchange through the above portal for a different hat. Exchanges are available on each US order within 30 days of delivery (aside from Final Sale Products). If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a gift card.
Returns
We are happy to provide a refund of the purchase price for items returned in brand new, unused and resell-able condition within 30 days of purchase (shipping charges are not eligible for refunds). An $11.00 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method. Items must be in new condition in order to be eligible for a refund. Clearance items and gift cards are not eligible for a refund. Any item that is damaged or not in its original condition may not be eligible for a refund. Embroidered products are not eligible for returns or exchanges. -
Please note, Canadian orders are eligible for returns/exchanges but recipient is responsible for all shipping costs. Any other orders outside of the USA are not currently eligible for returns or exchanges.
- Please double check the following to ensure you get your full refund:
- - Hat is in new, resalable condition (no makeup, wear marks, etc)
- - All original tags are included
- - Original packaging is used for the return
- - Return is shipped within 30 days of the delivery date
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Holiday Return Policy
Any orders purchased after November 1st will be eligible for return or exchange until January 31st to accommodate the holiday season. - Gift Returns can also be initiated via our return portal.